WELCOME TO COAST AND COUNTRY COMMUNITY SERVICES
BOOK A SERVICE
services
Whether it’s helping someone get to a medical appointment, delivering meals to a neighbour, or providing social support to reduce isolation, your generosity makes a real difference.
who we are
Curious about who we are? Meet the team, explore our story, and see how our commitment to positive change shapes everything we do. Click to get to know us and our journey so far.
volunteer with us
Looking for a meaningful way to contribute? Click here to find out how volunteering with us can change lives—including yours. See how you can get started and make an impact today.
Ride & Thrive
Don't let distance hold you back. Ride & Thrive offers transport support so students and apprentices across regional NSW can get to study and training.
Donations
Make a lasting impact—click here to donate and see how your support helps us achieve our goals. Every dollar brings us closer to making a difference.
our locations
Connect with us locally—click here to view our locations and see how you can get involved in our work where you live.
OUR PURPOSE
CCCS serves to enable people to connect with and participate in their community, and beyond, building capacity that promotes independence and quality of life. Through our work we can “bridge the gaps” and overcome disadvantage.
interactive map
Volunteer with us
JOIN OUR VOLUNTEER TEAM
Do you have some free time? Do you enjoy meeting new people and helping others? Volunteering is a rewarding experience that allows you to support your community and connect with others.
Volunteer with us
JOIN OUR VOLUNTEER TEAM
Do you have some free time? Do you enjoy meeting new people and helping others? Volunteering is a rewarding experience that allows you to support your community and connect with others.
What's Happening
WOULD YOU LIKE TO KNOW WHAT WE HAVE BEEN UP TO?
At CCCS we pride ourselves on community engagement and keeping our finger on the pulse. We are constantly engaging with the community and doing this in different ways and so we have a page dedicated to those things that we do.
FREQUENTLY ASKED QUESTIONS
How do I become a client?
Please give us a call and we can explain the services we can offer you and the information we need to onboard you.
- NER CCCS Services Brochure
- DOC 3.01c CHSP Welcome Letter
- POL 1.03 Whistleblower Protection
- CHSP Client Contribution Policy 3.07 V 1.1
- A New Aged Care Act for the Rights of Older People
- Code of Conduct for Aged Care Consumer Fact Sheet
- Complaints and Feedback Policy and Procedure 3.04-1 V1.1
- Financial Hardship Policy – CHSP Service Delivery Pol 3.08 V1.1
What are your hours of operation?
We typically operate Monday-Friday, 08:00am to 04:00pm. We can provide transport outside these times on a case-by-case basis.
Are you available on public holidays?
Most of our services do not operate on Public Holidays however we may be able to assist you for urgent medical needs. Please give us a call to discuss.
How much will the trip cost?
The cost of trips is based on the distance travelled so will vary. Please contact us if you would like indicative costs for the trips you regularly make.
What options are available for payment?
Payment can be in a variety of ways:
– Our preferred payment method is using your debit or credit card at the time of booking or before the day of your transport by calling our office
– Paying the driver on the day of your trip using your debit or credit card
– Paying the driver cash (note that our drivers do not carry change so we can only accept the exact fare)
– Bank transfer – please contact us for bank details required
– If you have a NDIS plan or an Aged Care Package, we can organise to invoice your provider.
Is community transport only available for medical-related trips?
No, we are available for transport for any reason including medical, personal appointments, social and shopping trips pending availability. It is a common misconception that we just provide transport to the doctors!
How much notice do I need to give for a booking?
We recommend giving us as much notice as possible to help ensure we can accommodate your trip for you. Typically, we’d like at least 5 days’ notice for local trips and at least 3 weeks’ notice for long distance trips (1 hour or more travel time). We may be able to accommodate trips outside these guidelines, but this is dependent upon how many other bookings we have.
Are you available for on the day requests?
Yes, although we will have less resources available on the day and may not be able to help. Please call our team to see if we can assist you.
How and when will I be notified of my pickup times?
Pickup times will be confirmed to you by automated phone call or SMS at about 1.30 pm the day before each trip. If you are in any doubt about pickup times, please call our office the day before travel and we can confirm them for you. AEST via automated phone call or text message.
How far do you travel for bookings?
This is dependent upon the region that you are in. Please contact us and we can provide specifics for your location.
Do you provide vehicle hire?
Yes, we have options and pricing available for vehicle hire, with driver or without a driver. Please contact our team for more details.
Are your vehicles available for social groups and community organisations?
Yes, we collaborate with local providers with vehicle hire for outings and group activities. Please contact our team for more details.
How does your waiting list work?
If we are unable to book your trip as we are fully booked or scheduling the day that you want travel, you can elect to be added to our waiting list. We will record your required trip details and contact you if we have cancellations and can assist you. In the meantime, it is best to make alternate arrangements as we cannot guarantee we will be able to assist you.
Why was I picked up/dropped off early?
To provide our service to as many people as possible, you may be sharing vehicles with others and/or be dropped off slightly earlier or picked up slightly later than times requested.
Can I take my pet with me?
A pet can only travel with you in a secured pet carrier. Registered assistance animals may travel in the vehicle with you (no carrier required).
Will the driver wait for me while I'm at my appointment?
No, the driver will usually move on to other client’s trips. You may also have a different vehicle to pick you up. This helps ensure we maximise the number of clients that we can provide a service for. If you are requiring that additional support in the appointment, we may be able to help you. Please speak to the office for options available.
Do you have accessible vehicles available?
Yes, accessible vehicles are available. Please call our team to discuss your specific needs.
Can I take someone with me?
Yes, if you need a carer to travel with you, we can accommodate that, and they travel for free. Just let us know at the time of booking.
